DriveHQ Privacy Policy


DriveHQ respects your privacy. We take all measures to protect your privacy. Please read the following information to learn more about our privacy policy.



NOTICE: Please click here for important information about privacy initiatives from the Federal Trade Commission.

What This Privacy Policy Covers

  • This policy covers how DriveHQ treats personal or business information that DriveHQ collects and receives, including information related to you or your business' past use of DriveHQ's products and services. Personal information is information about you that is personally identifiable like your name, business name, physical address, email address, or phone number, and that is not otherwise publicly available.

  • This policy does not apply to the practices of companies that DriveHQ does not own or control, or to people that DriveHQ does not employ or manage.

Information Collection and Use

(a) General
  • DriveHQ collects personal (or business) information when you register with DriveHQ, when you use DriveHQ products or services, when you visit DriveHQ pages or the pages of certain DriveHQ partners, and when you enter promotions or special deals. DriveHQ may combine information about you that we have with information we obtain from business partners or other companies.

  • When you register we ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. If you choose not to provide the information, certain features will be restricted.

  • DriveHQ collects information about your orders and transactions with us and with some of our business partners.

  • DriveHQ automatically receives and records information on our server logs from your browser, including your IP address, DriveHQ cookie information, and the page you request.

  • DriveHQ uses information for the following general purposes: to customize the contents you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

(b) Children
  • DriveHQ.com website is clean and safe. Our service is designed for businesses and high-end users. We don't block children as our site does not contain contents that may be inappropriate for children; we also believe children are unlikely to be interested in or visit our website. For children under age 13, we recommend that he or she has a parent or guardian create a Family Account and monitor the account. Parents / guardians should notify DriveHQ of any abnormal activities.

  • If DriveHQ has been advised or notified that an account belongs to a child under age 13, DriveHQ will not contact the child about special offers or for marketing purposes. DriveHQ does not ask a child under age 13 for more personal information than is reasonably necessary to participate in a given activity or promotion.

Information Sharing and Disclosure

  • DriveHQ does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

    • We provide the information to trusted partners who work on behalf of or with DriveHQ under confidentiality agreements. These companies may use your personal information to help DriveHQ communicate with you about offers from DriveHQ and our marketing partners. However, these companies do not have any independent right to share the information.

    • We have a parent's permission to share the information if the user is a child under age 13. Parents have the option of allowing DriveHQ to collect and use their child's information without consenting to DriveHQ sharing of the information with people and companies who may use the information for their own purposes;

    • We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims;

    • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of DriveHQ's terms of use, or as otherwise required by law.

    • We transfer information about you if DriveHQ is acquired by or merged with another company. In this event, DriveHQ will notify you before information about you is transferred and becomes subject to a different privacy policy.

  • DriveHQ may display targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, women ages 18-24 from a particular geographic area.

    • DriveHQ will not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad.

    • DriveHQ advertisers include financial service providers (such as banks, insurance agents, stock brokers and mortgage lenders) and non-financial companies (such as stores, airlines, and software companies).

Cookies

  • DriveHQ may set and access DriveHQ cookies on your computer.

  • DriveHQ might let other companies that show advertisements on some of our pages set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to DriveHQ's cookies.

Your Ability to Edit and Delete Your Account Information and Preferences

General
  • You can edit your DriveHQ Account Information at any time.

  • DriveHQ may send you certain marketing communications emails from time to time. Users can opt out of receiving future marketing communications or they can unsubscribe by following instructions contained in the messages they receive.

  • We reserve the right to send you certain communications relating to the DriveHQ service, such as service announcements, administrative messages, billing emails and the DriveHQ Newsletter, that are considered part of your DriveHQ account, without offering you the opportunity to opt-out of receiving them.

  • You can delete your DriveHQ account by visiting our Account Deletion page. Before that, please make sure to delete all your files online and cancel all subscriptions if you are a paid member. If you have any balance due, you must pay off your balance before you can cancel your subscription. Please note some information will remain in our archived records after your account has been deleted.

Children
  • We recommend parents to review, edit, and delete information relating to their child's DriveHQ account as needed.

  • Parents can sign up a DriveHQ Group Account for their families. They can create their children's accounts as their sub-accounts. They can delete their child's account by using the Group Admin feature.

Confidentiality and Security

  • We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.

  • We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.

  • Your DriveHQ Account Information is password-protected.

  • In certain areas DriveHQ uses industry-standard SSL-encryption to protect data transmissions.

Changes to this Privacy Policy

  • DriveHQ may update this policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your DriveHQ account or by placing a prominent notice on our site.

Questions and Suggestions

  • If you have questions or suggestions, please contact us.

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  • Cloud IT

    Businesses can host their IT servers and systems on DriveHQ Cloud IT Service. It not only offers more and better features, but also is much easier to manage and costs far less.

  • Cloud Storage

    Cloud Storage is the same as Online Storage or Internet Storage. Users can easily upload / download files on DriveHQ cloud storage system using DriveHQ FileManager, DriveHQ.com website, DriveHQ FTP Service or DriveHQ WebDAV remote drive. Users can remotely access files from anywhere at any time.

  • Cloud File Server

    DriveHQ Cloud File Server works just like a network file server. You can drag and drop files / folders using FileManager, FTP or WebDAV drive mapping; you can directly edit a remote file and save back; you can manage sub-users and sub-groups; you can share different folders to different users with different permissions.

  • Cloud Backup

    You can get rid of USB backup, DVD backup or tape backup. DriveHQ Cloud Backup is much better and more affordable than traditional backup solutions. You can backup / restore files from anywhere at any time without carrying a backup device. Also because it is offsite backup, it can survive any major disasters.

  • Cloud Computing

    DriveHQ Cloud computing is different. You can use our cloud service from anywhere, you don't need to relegate your PCs into dumb terminals. DriveHQ cloud computing extends your desktop software into the cloud. You can use your familiar sofware (e.g. MS Office, PDF, PhotoEditor, etc.) with our cloud service.

  • Online Storage

    DriveHQ Online Storage has much more features than other online storage services. It is far more than just storage, it is about top quality features and client software. It supports all modern web browsers and FTP client software; it also has a native client program: DriveHQ FileManager. It is seamlessly integrated with DriveHQ Cloud IT system.

  • WebDAV Drive Mapping

    You can map DriveHQ online storage as a network drive, such as Z: drive. No software needs to be installed. It is extremely simple. If you have a lot of files or very large files, you can also use DriveHQ FileManager or FTP.

  • Remote Data Access

    Using DriveHQ Online Storage service, you can access your data from anywhere using DriveHQ.com website, DriveHQ FileManager client, FTP or WebDAV drive mapping. Business users can easily access their data from multiple offices, hotel or home.

  • Secure File Storage

    DriveHQ online storage service is designed to be extremely secure and reliable. It is managed by professionals, colocated in a high-end data center with full redundancy and 24x7 onsite security. Your files are secure and private.

  • Drop Box Folder

    DriveHQ Drop Box folder enables anybody to upload files to you securely without having to sign up and without hassle. Just provide your drop box URL, and anybody can drop files into it. Files in a drop box can only be accessed by yourself.

  • FTP Service

    FTP stands for "File Transfer Protocol". It is the most popular method for transferring files to different locations. Almost all platforms support FTP. FTP is efficient, reliable and easy-to-use. It can be used to transfer very large files / folders. DriveHQ offers standard FTP features plus more advanced features at a very low cost.

  • Setup FTP Server

    To setup, configure and secure an FTP server is never easy. FTP server may pose serious security threat as you must open a lot of network ports; managing FTP accounts and set permission is also a headache. DriveHQ FTP server saves you time and money, you can set it up in just a few minutes.

  • FTP Server Hosting

    DriveHQ FTP Server Hosting service includes FTP server software, hardware and hosting. It is extremely easy to setup. Compared with other FTP hosting service, DriveHQ FTP service not only is a standard FTP hosting service, but also is seamlessly integrated with other DriveHQ cloud services.

  • FTP Backup

    You can backup files / folders to DriveHQ FTP server from any platforms. Files backed up to DriveHQ FTP server are secure and private. You can access these files using DriveHQ FTP, DriveHQ.com website or DriveHQ FileManager client software.

  • FTP Security Camera

    DriveHQ has launched a new FTP service optimized for security cameras / surveillance cameras. It is more efficient than traditional FTP service. It can automatically delete old images after certain days. It also includes a Camera Viewer feature which lets you play back old images or monitor the scene in real-time.

  • Online Backup

    DriveHQ Online Backup can replace your local backup solution. You can setup real-time backup tasks and scheduled backup tasks. It has a lot of features, such as incremental backup, backup locked files, file versioning, backup multiple PCs, backup servers, etc.

  • Offsite Data Backup

    You might have a very good backup solution in-house. However, in-house backup is inherently less secure / reliable than offsite backup. In case of major disasters, such as fire, flood, theft, virus, etc. both the source files and the backup files can be destroyed as they are in the same location. Offsite backup keeps your backup data in a different location, thus it is far more reliable.

  • Online Email Backup

    You can backup emails using either DriveHQ Online Backup or DriveHQ EmailManager. Using DriveHQ online backup, you can backup the entire Outlook PST files or other email data folder. Using DriveHQ EmailManager, it is far more efficient as it can incrementally backup emails and contacts one by one and it only backs up new emails.

  • Remote Backup

    In-house backup such as tape backup is not flexible. You can only backup your data when you are in the same location. DriveHQ Online Backup is different. You can backup / restore your files & folders from any remote locations. No backup device or media is required.

  • Business Backup

    You can automatically backup servers and databases in your company; employees can also backup their PCs, laptops and MACs. Using DriveHQ group account service, you can allocate storage space and download bytes to your sub-users. All sub-users are treated as premium users. They can access backed-up files online from anywhere.

  • Business Email Hosting

    Email service is very important to any business. There are a lot of free email hosting services; however, for business, you need something better. You don't have to pay a lot to setup Exchange server or limit yourself to webmail only. DriveHQ email service is designed for SMBs. It supports SMTP/POP3/IMAP4/webmail and custom domain. You can also create group accounts.

  • SMTP, POP & IMAP

    SMTP is the standard protocol for sending emails; POP and IMAP are the standard protocols for retrieving emails. Most email client software (incl. Microsoft Outlook and Outlook Express) supports SMTP, POP and IMAP. POP3 is usually used for downloading emails to local; IMAP can keep all emails on server and automatically sync local and remote email boxes. DriveHQ email server supports all 3 protocols.

  • Advanced Email Features

    DriveHQ email server supports SMTP,POP3 & IMAP4; it also supports SSL. It has advanced features such as: Auto Reply, Auto Forward, Mailing List, etc. It supports custom email domains and group account service. You can easily manage your email accounts online.

  • Outlook & Mobile Email

    DriveHQ email service can be accessed using almost any email client software / device, such as Outlook, Outlook Express, iPhone, Android, Blackberry and Windows Mobile, etc. Emails can be kept on server so that you can download emails from multiple computers / devices. Using IMAP, you can also sync your local and remote emails.

  • Email Backup

    You can use DriveHQ Online Backup to backup emails. However, if you use Outlook / Outlook Express, then using DriveHQ EmailManager client software is much more efficient. You can drag-n-drop upload / download emails and contacts; you can setup automatic backup tasks to backup your emails and contacts to DriveHQ webmail.

  • Advanced Features

    DriveHQ offers a lot of high-end business features, such as Group Account service, custom domain web / email / FTP hosting, automatic folder synchronization, remote file sharing and collaboration.

  • Group Folder Sharing

    You can create folders in your own account, then share different folders to different users with different permissions. You can also share folders to sub-groups and contact groups and set different permissions. The same folder can also be shared again with different permissions. Thus, multiple users can collaborate online.

  • Folder Synchronization

    Using DriveHQ FileManager, you can select a folder and click on Synchronize to create a sync-ed folder. You can sync folders on different computers to the same remote folder, thus you can synchronize multiple computers. You can also sync folders of multiple users to the same group shared folder, thus you can sync folders of multiple users.

  • Mobile Applications

    DriveHQ service is available on all popular mobile platforms, incl. iOS (iPhone/iPad), Android and Windows Phone 7. Not only that, DriveHQ mobile application beats competitors' hands down!

  • White Label Service

    DriveHQ reseller platform makes it extremely easy to launch white label (i.e. private label) or co-branded service. A co-branded service can be launched in just a few hours. The cost is extremely low at only $50-500/year, which is about 10 times lower than our competitors'. Resellers can customize or localize the website, service prices and client software. DriveHQ also has other partnership / affiliate programs suitable for any size businesses.